Terms of Service
By Grove LLC
Terms of Service
Effective Date: January 1, 2021
1. Acceptance of Terms
By engaging with By Grove LLC — whether through a purchase, signed agreement, booking, or continued use of our services — you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not proceed with any engagement.
2. Scope of Services
By Grove LLC provides system builds, business coaching, consulting, advising, and related services (collectively, the "Services"). The specific scope, deliverables, and timeline for your engagement will be outlined in your individual agreement, proposal, or onboarding documentation.
3. Client Responsibilities
The results of your engagement with By Grove LLC are directly tied to your active participation. You agree to:
Show up to scheduled sessions prepared and on time
Complete agreed-upon work, tasks, and action items between sessions
Communicate openly and honestly throughout the engagement
Take ownership of your decisions, actions, and outcomes
By Grove LLC provides guidance, strategy, and support — but your results depend on your commitment to do the work.
4. Payment
Payment terms will be specified in your individual proposal or agreement. All fees are due as outlined therein. By Grove LLC reserves the right to pause or withhold delivery of services in the event of non-payment until the account is made current.
5. Refund Policy
All sales are final. By Grove LLC does not offer refunds.
We understand that life happens — schedules shift, circumstances change, and the unexpected occurs. However, when you invest in By Grove LLC's services, that investment secures our time, preparation, expertise, and dedicated resources on your behalf — regardless of whether you choose to show up or participate.
Refunds will not be issued based on:
Missed sessions or failure to attend
Lack of participation or follow-through on your part
A change of mind or shift in priorities
Dissatisfaction with results that stem from incomplete engagement
If you are experiencing an extenuating circumstance, we encourage you to reach out. While we cannot guarantee accommodation, we are always willing to have a conversation.
6. Cancellation & Termination
Either party may choose to end an engagement. However, the following terms apply:
Client-initiated cancellation: You may cancel your engagement at any time. No refund will be issued for any fees already paid. If you are on a payment plan, you remain responsible for any outstanding balance owed for work already performed or resources already allocated.
By Grove LLC-initiated termination: We reserve the right to terminate an engagement if a client engages in harmful, abusive, or unethical behavior; repeatedly fails to meet agreed-upon obligations; or acts in a manner that is inconsistent with a productive working relationship. In such cases, no refund will be issued.
Termination does not release either party from confidentiality obligations or any outstanding payment responsibilities.
7. Intellectual Property
All frameworks, tools, templates, systems, content, and materials created or provided by By Grove LLC are the exclusive property of By Grove LLC. These materials are licensed to you for your personal or business use only and may not be shared, resold, reproduced, or distributed without prior written consent.
8. Confidentiality
By Grove LLC respects the privacy of your business. Any information you share during our engagement will be kept confidential and will not be disclosed to third parties without your consent, except as required by law. We ask for the same respect in return regarding any proprietary methods, materials, or strategies shared with you.
9. Disclaimers & Results
Coaching, consulting, and advising are not guarantees of specific outcomes. By Grove LLC does not promise or warrant any particular results from its services. Individual outcomes vary based on a wide range of factors including effort, experience, market conditions, and personal circumstances. Nothing in our services constitutes legal, financial, or therapeutic advice.
10. Limitation of Liability
To the fullest extent permitted by law, By Grove LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services, even if we have been advised of the possibility of such damages. Our total liability shall not exceed the total fees paid by you for the specific service giving rise to the claim.
11. Changes to These Terms
By Grove LLC may update these Terms from time to time. Material changes will be communicated via email or posted notice. Your continued engagement with our services after such changes constitutes your acceptance of the updated Terms.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Orange County, Florida.
13. Contact Us
Questions about these Terms? Reach out: hello@heatherhargrove.com
By Grove LLC
Heather Hargrove
3564 Avalon Park E Blvd, Ste 1, Z3228
Orlando, FL 32828
United States
